FAQS

FAQS
I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days processing time for your order to ship out, shipping times vary based on your location. Most shipping times are specified on the product pages. If it's not stated, please allow an estimated 2-4 weeks for delivery.



Tracking numbers will be updated 3-5 days after your order has been SHIPPED. 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. Items can be returned within 30 days from the date of purchase. If more days have passed than are defined in the preceding sentence, unfortunately, we can't offer you a credit, refund or exchange. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.



Can I cancel my order?

We are unable to offer modifications, store credit, refunds or cancellations on any orders before they have been delivered to you except for some very specific situations. 



I have entered an incorrect address, what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. 


How long does shipping take?

Shipping times vary based on your location. Most shipping times are specified on the product pages. If it's not stated, please allow an estimated 2-4 weeks for delivery.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.